Terms and Shipping
Our Guarantee
All animals are healthy and honestly presented. Live delivery is guaranteed. Sex is guaranteed only when specified. All animals come with a 14-day health guarantee from the date delivered. Any claims must be made within this time frame. The health guarantee is void if the animal is flattened, mangled, or otherwise lacerated. To claim a deceased animal we require 2 digital photographs of the animal on a current day's newspaper with the date clearly visible. One picture must be taken of the animal on its belly, and one of the animal on its back. Let us know the moment you notice a problem. We can't help you if we don't know that you have a problem!
Shipping Terms
All animals are shipped on Mondays, Tuesdays, and Wednesdays via UPS overnight delivery. Currently we only ship to the contiguous United States. Not every animal is legal in every state. Know your state and local laws before ordering. Prohibited animals will NOT be shipped. All orders require a physical address (no PO Boxes). Animals are not shipped out on Thursdays or Fridays to reduce risk of shipping losses. All guarantees are void if the package is not accepted and signed for on the FIRST delivery attempt.
Most Important: Getting to Know You
We know how hard it can be not to check on a new animal every few hours, but your pet should be undisturbed for the first week. This can be a very stressful period for your new pet and only basic maintenance and feeding should be done at this time. There are many new smells, sights and sounds for your animal to get used to before it can become comfortable in its new home.
Often, reptiles will refuse food for the first few days after being relocated, and for this reason we suggest waiting 2 days before attempting to feed new geckos. Snakes should be fed approximately one week after delivery. Most animals will resume normal feeding after this time.
Don't be discouraged if you don't actually witness your gecko eating at first. Most will wait until they are alone to eat. If you are worried that your gecko isn't eating, count out 6 crickets and place them in the cage overnight. (Make sure this is the only food in the cage.) The next day you should see fewer crickets!
Our Policy on Housing Multiple Species in the Same Terrarium
We do NOT suggest housing multiple species together in the same cage. Often in these situations there is increased risk for injury due to incompatible animals, or worse, disease transmitted from one species to another. For example, Bearded Dragons are often carriers (meaning they can have the disease organism, but be unaffected) of coccidia which is lethal to most geckos. In essence, housing a Bearded Dragon with a Leopard Gecko is risky on several levels because they do not have the same environmental requirements, the animals may fight and injure one another, and there is a possibility of disease transmission.
If you want multiple species, the most rewarding thing to do would be to set up habitats appropriate for each individual species.
Terms of Sale
By purchasing one of these animals, the buyer assumes all risks. We cannot be held liable for personal injury or illness after purchase.
ANYTHING WITH A MOUTH CAN BITE! WHETHER OR NOT IT HURTS IS A DIFFERENT STORY… Even extremely docile species such as corn snakes have been known to occasionally bite, though often because of improper feeding techniques rather than aggression. Large constrictors (large boas and pythons) over 8 feet should always be handled ONLY when at least two competent adult persons are present. We only sell large constrictors to persons over the age of 18. A large constrictor is NOT an appropriate pet for a child.
Any reptile could potentially carry the bacteria Salmonella. People who have weakened immune systems, children under 5 years, or the very old are at a greater risk for Salmonella infection. Households with persons of compromised immune systems are cautioned against keeping reptiles. Salmonella is transmitted through the fecal-oral route, meaning that a surface contaminated with feces must be touched, and then transferred to the mouth. Simply put, WASH YOUR HANDS AFTER HANDLING YOUR REPTILE OR ANY OF ITS CAGE FURNITURE. Keep in mind, though, that if you are careful about your hygiene you are more likely to get Salmonella from handling raw chicken than playing with your reptile.
PARENTS: CHILDREN UNDER 10 YEARS OLD SHOULD BE SUPERVISED WHEN HANDLING THEIR PET REPTILE, AND ENCOURAGED TO WASH THEIR HANDS AFTERWARDS.
Please read the posting below by the CDC (Centers for Disease Control) on Salmonella.
